New
Clearance
GIFT CARDS
Home / Terms & Conditions
Add a sweet note for an extra memorable gift 💝
Enter your message here and choose when you want it sent!
Terms of Sale
We want you to be able to shop with confidence, here are our Terms of Sale
General
Goods & Services Tax (GST)
Goods and services tax is applicable on all our products. As you will note from our website, in our stores and in our catalogues, all prices include GST. The current rate of GST is 10%. This rate may change in the future and will be based on Australian legislation. The prices indicated for products exclude freight and handling.
Terms of Sale
Baby Village reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Baby Village may do this for example, but without limitation, where:
(a) Baby Village’s suppliers are unable to supply Goods that they have previously promised to supply;
(b) an event beyond Baby Village’s control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Baby Village is unable to supply the Goods within a reasonable time;
(c) Goods ordered were subject to an error on the Website, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted.
What is our ABN?
Our ABN is: 51 138 417 660
Circumstances Beyond our Control
We shall not be liable to you for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation ("Event of Force Majeure"), regardless of whether the circumstances in question could have been foreseen.
Either you or we may terminate a Contract forthwith by written notice to the other in the event that the Event of Force Majeure lasts for a period of two Business Days or more, in which event neither you nor we shall be liable to the other by reason of such termination (other than for the refund of a Product already paid for by you and not delivered).
If we have contracted to provide identical or similar Products to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which contracts we will perform and to what extent.
What payment types do you accept?
- Credit Cards (including Visa, MasterCard, American Express)
- Paypal
- eGift Vouchers / Store Credit
- ZIP Money
- AfterPay
- PaySquad
Baby Village Outlet
All sales in our Alexandria Outlet are final. No exchange, no refunds. Baby Village will not be responsible for any damages after collection. Delivery options available.
Layby
What is Layby?
At Baby Village we want to make your experience is as easy as possible, that’s why we offer an 8-week layby, giving you time to pay for all the things you need without the rush.
How do I start a layby?
Please call us on 1300 355 079 or email us on hello@babyvillage.com.au with your layby list.
Layby Conditions of Use
- A 20% deposit is required and can be made in-store or over the phone.
- Our layby service is available on any purchase and includes sale items (unless exclusions apply)
- A cancelled layby will incur a cancellation fee. The cancellation fee will be calculated at 20% of the initial layby value.
eGift Vouchers / Store Credit
How can I purchase an eGift Voucher?
We know that sometimes it’s hard to pick the perfect gift when there are so many amazing products available. With a Baby Village eGift Card, your recipient will be able to choose exactly what they need! Can be purchased & redeemed in-store or online*. It is the perfect earth-friendly gift delivered directly to their inbox! * Valid for 3 years from date of issue.
eGift Voucher Conditions of Use
- E-Gift Vouchers are sent digitally to you to forward to your recipient.
- E-Gift Vouchers may be used in part or full when shopping.
- E-Gift Vouchers are valid for 3 years from date of purchase and once expired cannot be redeemed.
- E-Gift Vouchers can be redeemed for in-store purchases, either in person or via telephone.
- E-Gift Vouchers may also be redemmed for online purchases.
- E-Gift Vouchers cannot be used to pay for shipping.
- Only one E-Gift Voucher may be used per transaction.
- E-Gift Vouchers cannot be redeemed for cash.
- Keep your E-Gift Voucher secure and treat it as you would treat cash, anyone holding the E-Gift Voucher can use its value to make purchases. If yours is lost, or you suspect an unauthorised transaction, immediately report this by calling Baby Village on 02 9387 3555.
- For a physical Gift Card, this must be purchased in store.
- If you have a physical Gift Card, this can be used online, just enter the Gift Card number on the ‘Gift Cards’ field in the checkout.
ZIP Money
Who can apply for a Zip line of credit?
Anyone who is over 18 years old, is an Australian resident, is employed in some capacity, and earns more than $300 per week is eligible to apply. ZIP’s lending criteria is then applied to each application.
How do I sign up?
Simply select the ZIP payment option at checkout and proceed with our simple application process.
What do I need to apply?
All you need to apply is the personal and banking information you know by heart, and the identification details in your wallet or handbag – it’s that simple!
How long does it take to apply online?
The application process is quick and easy and you will usually have an answer within 4 minutes of starting your application! Once your Account is accepted and verified you're good to go.
How will Zip process my application?
ZIP will process your application by assessing the application information, ensuring the loan is not unsuitable for you, and ensuring that you can comfortably afford the repayments. Verification performed by ZIP include standard credit and transactional bank account checks. ZIP lending and credit criteria applies to all applications.
How do I activate my Zip Account?
Once your Account is approved and you have accepted the Terms and Conditions and entered your secure SMS code, your Account will be activated. After activation you can start purchasing right away!
Afterpay
What is Afterpay?
Afterpay offers a simple instalment plan for online shopping, allowing your purchase to be paid for in four equal instalments, due every fortnight.
How do I sign up?
First-time customers will need to setup an Afterpay account and provide payment details, returning customers will simply log in to make your purchase.
How does it work?
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
What is the transaction limit?
The current transaction limit for Afterpay is $1,200; if your purchase is greater than this amount, the Afterpay option will not be made available. Afterpay uses an automated system that considers a number of different factors when determining which transactions to approve including the length of time you've held an Afterpay account and how many transactions you've made in a given period.
PaySquad
What is PaySquad?
PaySquad is a group payment method where multiple people can contribute financially to a single order. It's perfect for work colleagues who want to chip in for a present, or for family members contributing to larger purchases such as prams and nursery furniture. For more info head to Paysquad.co.
How does it work?
- Find it at checkout - PaySquad is next to the usual options like card and Afterpay.
- Share anywhere - grab a shareable link, and invite friends, family or colleagues to contribute.
- Live Updates - watch the rest of your Squad make their contributions in real time, no more app downloads or chasing your mates!
- Success - if your Squad reached 100%, congrats! Your purchase has gone through. If it didn't work out, no problem, all money is easily refunded, and often never left your account!
Does PaySquad charge any fees?
There are no fees for you or your Squad to use Paysquad.
What happens if we collect to little or too much?
If your Squad doesn’t reach 100% by the deadline, no money will be taken from your account! Currently, it is not possible to go over the goal amount.
How long do we have to collect payments?
You have up to 3 days to reach 100% of the order amount.
Do I need a PaySquad account?
Only the organiser of a Paysquad needs an account. Everyone else can contribute as a guest. No application is required.
Promotions
Website Competition Terms and Conditions
-
-
-
- • Entry is open to residents of Australia only except for employees of Baby Village and associated sponsors, suppliers and related
- companies.
- • Entry is open to residents of Australia only except for employees of Baby Village and associated sponsors, suppliers and related
-
-
- • You may only enter ONCE per competition.
- • Entry to be made via Baby Village Competiton page.
- • Refer to Competiton page for entry requirements e.g. “Tell us in 25 words or less…”
- • Refer to Competition page for start and end dates.
- • Refer to Competition page for prize inclusions and total prize value.
- • Winner will be drawn the day after the competition ends and will be notified by email.
- • Winner will be announced within seven (7) days of the competition end date.
- • By entering winners agree to allow the Organiser to publish the winners’ names, and winning descriptions online (social media, website etc) or in printed media.
- • Prizes will be awarded based on skill and the most creative answer will win. Chance plays no part in determining the winners.
- • Prizes are not transferable or exchangeable and cannot be taken as cash.
- • No responsibility is taken for any variation in the final prizes awarded.
- • Collection/delivery of prizes is the responsibility of the winner.
- • All information submitted becomes the property of Baby Village and may be used in future marketing exercises.
- • All participants and winners indemnify the Organiser, its advertising agencies, advisers, suppliers, and nominated agents
- against any and all claims, damages or loss howsoever arising, including but not limited to willful misconduct or negligent act or
- omission arising from their participation in this competition.
- • In the event of any dispute whatsoever, the decision of the Organiser is final and no correspondence will be entered into.
- • Competition Organiser is Baby Village Pty Ltd 51 138 417 660
Black Friday 2024
T&Cs Apply: Discounts apply to RRP; are final as shown; are valid while stocks last, and cannot be used in conjunction with any other offer or discount. Exclusions apply to Gift Vouchers, Gift Wrapping, Delivery & Installation services. Free Shipping offer applies to select products only. VIP offer doesn't apply to RRP pricing. Product exclusions include Limited or Special Editions, Select Brands and Pre-orders unless stated. T&C's apply to all print marketing collateral supporting the sale. Save up to 50% off selected products. Sale ends AEDT 11.59pm Monday 2nd December 2024.
Buy 2 Get 1 Free Promotions
T&Cs Apply: Discounts apply to RRP; are final as shown; are valid while stocks last, and cannot be used in conjunction with any other offer or discount. Exclusions apply to Gift Vouchers, Gift Wrapping, Delivery & Installation services. Free Shipping offer applies to select products only. VIP offer doesn't apply to RRP pricing. Product exclusions include Limited or Special Editions, Select Brands and Pre-orders unless stated. T&C's apply to all print marketing collateral supporting the sale. The promotion starts on 3rd October AEST noon and ends 31st October AEDT midnight 2024.
The ‘Buy 2 Get 1 Free’ promotional offer applies when:
Any 2 Bibs Dummies 2pk are added to cart, you get your third 1 free (of equal or lesser value).
Any 2 Toshi Items are added to cart, you get your third 1 free (of equal or lesser value).
Any 2 Being Skincare Products are added to cart, you get your third 1 free (of equal or lesser value).
This discount auto applies at checkout.
New Subscriber Voucher Conditions
• $10 Gift Voucher is only for new subscribers. Any customer or vistor who has subscribed to our email database via our previous website or anytime previously will not receive a welcome Gift Voucher.
• For the $10 Gift Voucher to be activated at checkout, your cart must have a minimum spend of $150 and not contain any gift with purchase.
• Your $10 Gift Voucher can only be activiated and used once.
• Your $10 Gift Voucher is only valid for 7 days once your Welcome email has been sent.
Finder Awards 2023
Finder is totally independent, meaning the Awards are unbiased and objective. The Finder Awards were established to help people around the world easily identify the best products and brands and conduct research independent of any commercial agreements. For more information on the Award visit https://www.finder.com.au/finder-awards/customer-satisfaction/retailers-2023
Big 3 In-Store Promotion
T&Cs apply: In-store promotion only. When you purchase your 'Big 3' items in-store with Baby Village, from the same email address and Baby Village account, you will receive a Baby Village Gift Voucher.
45 days after the purchase of your Pram, Cot and Car Seat with Baby Village, you will receive a voucher. The voucher will be issued 45 days after the purchase of your last 'Big 3' item.
Receive a $100 Baby Village Voucher when the sum of your 'Big 3' items equals $2,000 or more.
Receive a $175 Baby Village Voucher when the sum of your 'Big 3' items equals $3,000 or more.
Receive a $250 Baby Village Voucher when the sum of your 'Big 3' items equals $4,000 or more.
This promotion is in-store only and will end at Baby Village's discretion.